How to accept a work order
Matt Velker avatar
Written by Matt Velker
Updated over a week ago

When a customer assigns a new work order to your team, you'll be notified by email and asked to confirm if you can do the work.

If you're able to complete the work within the request timeframe, you can accept the work order from the OpenWrench Service Management web application.

First, navigate to, log in and locate the work order on the Work Orders page. Simply click the purple Accept button and the client will be notified that you've taken the job.

If you're not able to do the job, click Decline to let the client know that you aren't available so that they can find another provider to do the work.

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