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How to Request Service in OpenWrench

Both options create a work order and route your issue to the right team.The difference is simply how you start the request.

Written by Stacey Breyer

Option 1: Scan a QR Code (Asset-Specific)

Best for: When you are standing in front of equipment with a QR code sticker attached.

How it Works:

  1. Tap the purple QR Code icon
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  2. Scan the asset
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  3. Complete the request form
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  4. Submit
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Why Use This Method?

✔ Automatically links the request to the correct asset

✔ Best for equipment issues (HVAC, fryers, coolers, POS, etc.)

Option 2: Request Service Button (No QR Code Needed)

Best for: General facility issues, assets without QR codes or the issue is not tied to a specific tagged asset (roof leak, plumbing issue, lighting, parking lot, etc.).

How it Works:

  1. Tap the purple Request Service button
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  2. Confirm your location
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  3. Select a Problem Type
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  4. Complete the form
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  5. Submit
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Why Use This Method?

✔ Works for any issue

✔ Ideal for building-related problems

✔ No asset tag required

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